At Otoman Bamboo Fashion, we take great pride in offering high-quality bamboo-based innerwear and socks. We understand that shopping online may sometimes require adjustments, and we want to make your shopping experience as seamless as possible. Please read our return policy carefully:
1. Eligibility for Returns
-
Non-returnable Items: Due to hygiene reasons, all innerwear and socks are non-returnable. We cannot accept returns or exchanges for these products unless the return is under specific conditions mentioned below.
-
COD Returns: If you receive your order via Cash on Delivery (COD), returns are allowed only in cases where the product is defective, damaged, or the wrong item was shipped. If this happens, please contact our customer support team immediately.
2. Return Process for COD Orders
-
Defective/Damaged Items: If you receive a defective or damaged item, please contact us within 48 hours of receiving your order, providing clear photographs of the damaged product and packaging. We will arrange for a return and replacement or refund as per your preference.
-
Wrong Items: If you receive the wrong item (e.g., wrong size or color), please notify us within 48 hours of receiving your order. We will guide you through the return process and ensure the correct item is sent to you.
3. Conditions for Return
- Items must be unused, unworn, and in the original packaging, with all tags intact.
- Products that have been washed, worn, or damaged after use will not be eligible for return, even if defective upon arrival.
4. Refund Process
- Once we receive the returned product, we will inspect the item and verify the issue.
- If the return is approved, a full refund or replacement will be provided, depending on the customer's preference.
- Refunds will be processed to the original payment method (for non-COD orders) or via bank transfer (for COD returns).
- Please allow up to 10 business days for the refund to be processed and reflected in your account.
5. Exchange Policy
- We do not offer direct exchanges for innerwear and socks due to hygiene reasons.
- If you wish to exchange a product due to a sizing or style issue, you will need to initiate a return (if eligible) and place a new order for the replacement item.
6. Contact Us
- For any issues or assistance with returns, please contact our customer support team at otomanestore@gmail.com
By purchasing from Otoman Bamboo Fashion, you agree to our return policy as outlined above. Thank you for choosing our eco-friendly and comfortable bamboo fashion products.